7bit Privacy Policy — Your Data, Our Responsibility

Information We Collect

7bit collects personal information from players in Bangladesh in order to provide a safe, functional, and legally compliant online gaming experience. We collect only what is necessary for the purposes described in this Privacy Policy. The categories of personal data we collect are set out below.

1.1 Information You Provide Directly

When you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or participate in any promotion on 7bit, you directly provide us with personal information. This includes:

• Identity Data: Full legal name, date of birth, gender, and National ID (NID) number or passport number as provided during KYC verification.
• Contact Data: Email address, mobile phone number (including Bangladesh-registered numbers for bKash, Nagad, and Rocket verification), and city of residence.
• Financial Data: Payment method details including bKash account numbers, Nagad numbers, Rocket numbers, Upay account references, and Visa/Mastercard partial card numbers used for deposits and withdrawals. We do not store full card numbers — these are processed by our payment partners.
• KYC Documents: Scanned copies or photographs of government-issued identity documents (NID card, passport, birth certificate) and any supporting documentation provided during identity verification.
• Communications Data: The content of messages you send to our support team via email, live chat, or WhatsApp, including any attachments, screenshots, or complaint descriptions.

1.2 Information Collected Automatically

When you access and use the 7bit platform, certain technical and behavioural data is collected automatically by our systems. This data is used primarily for security monitoring, fraud prevention, platform optimisation, and regulatory compliance.

• Device & Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage Data: Pages visited, games played, betting markets accessed, session duration, click patterns, and feature interactions within the 7bit platform.
• Transaction Logs: Timestamped records of all deposits, withdrawals, bets placed, game rounds played, bonus credits, and account balance changes.
• Location Data: Approximate geographic location derived from your IP address, used to confirm access is consistent with your registered location in Bangladesh.

1.3 Information from Third Parties

In certain circumstances, 7bit receives personal data about you from third-party sources. This occurs in the following situations:

• Payment Processors: Our payment partners (including bKash, Nagad, Rocket, and card processors) confirm transaction status and may share limited transactional metadata with us for reconciliation and fraud prevention purposes.
• Identity Verification Services: Where we use third-party KYC technology providers to assist with document verification, those providers may return verification results and risk scores to 7bit.
• Fraud & AML Screening: We may receive flagging data from anti-money laundering screening services where transactions or account behaviour triggers a compliance review.

How We Use Your Information

7bit uses your personal data only for legitimate purposes directly related to operating the platform, fulfilling our legal obligations, and improving your experience as a player. We do not sell your personal data to third parties, and we do not use it for purposes unrelated to the 7bit platform.

Legal Basis for Processing

7bit processes your personal data on one or more of the following legal bases, depending on the specific processing activity involved. Where processing is based on your consent, you retain the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

• Contract Performance: Much of our data processing is necessary to fulfil our contractual obligations to you as a registered player — including processing your deposits, paying out your winnings, and maintaining your account. Without this processing, 7bit cannot deliver its services to you.
• Legal Obligation: Certain processing activities are required by law. These include KYC identity verification, age verification, anti-money laundering (AML) screening, and responsible gaming monitoring. We cannot waive these obligations regardless of a player's preference.
• Legitimate Interests: Where it does not override your fundamental rights and freedoms, 7bit processes data for purposes that serve its legitimate business interests — including fraud prevention, platform security, detection of multi-accounting, and improving the quality and reliability of the platform for all players.
• Consent: For optional processing activities — such as sending you personalised marketing communications by email or SMS — we rely on your explicit consent, which you may withdraw at any time.

Data Sharing & Third Parties

7bit does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. We share your personal data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

4.1 Service Providers

7bit works with carefully selected third-party service providers who assist in operating the platform. These providers process personal data on our behalf and are contractually required to handle it securely and only for the purposes we specify. Categories of service providers include:

• Payment Partners: bKash, Nagad, Rocket, Upay, and card processing networks receive your financial data solely to process transactions initiated by you.
• KYC & Identity Verification Providers: Third-party providers who assist in document verification and identity screening during the KYC process.
• Game Providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other studios whose games are accessible via 7bit may receive a session token and limited technical identifiers to deliver the game experience. They do not receive your full identity profile.
• Analytics Providers: Platform analytics tools that process aggregated, pseudonymised usage data to help us understand how the platform is used and where improvements can be made.
• Customer Support Technology: Live chat and email support platforms that process communications data in the course of handling your support requests.

4.2 Legal & Regulatory Disclosures

7bit may disclose your personal data to law enforcement agencies, regulatory bodies, courts, or other public authorities where we are required to do so by law, court order, or binding regulatory instruction. We will notify you of such disclosures where we are legally permitted to do so.

4.3 Business Transfers

In the event that 7bit undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the successor entity as part of that transaction. In such circumstances, 7bit will take reasonable steps to ensure that the successor entity is bound by privacy obligations no less protective than those in this Privacy Policy, and will notify affected players of any material change to how their data is handled.

Cookies & Tracking Technologies

7bit uses cookies and similar tracking technologies to make the platform work correctly, to keep your session secure, and to understand how players use the site so we can continually improve the experience. This section explains what cookies we use and why.

5.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember certain information about your visit — such as whether you are logged in, your language preference, and your session state. Cookies are not programmes and cannot carry viruses or install software on your device.

5.2 Types of Cookies We Use

5.3 Managing Your Cookie Preferences

You may control or disable non-essential cookies through your browser settings. Please note that disabling strictly necessary cookies will prevent the 7bit platform from functioning correctly and you will not be able to log in or play. To manage cookies, refer to the help documentation for your browser (Chrome, Firefox, Samsung Internet, or Opera Mini are commonly used by players in Bangladesh). Changing your cookie settings applies to the browser and device on which the change is made.

Data Retention

7bit retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law and regulatory obligations. The following retention periods apply to the main categories of personal data we hold.

When the applicable retention period expires, personal data is securely deleted or irreversibly anonymised so that it can no longer be attributed to any individual. Where data is anonymised rather than deleted, the anonymised dataset may be retained indefinitely for aggregate statistical purposes.

Your Privacy Rights

As a player on the 7bit platform, you have a number of rights with respect to the personal data we hold about you. These rights are described below. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Privacy Rights Request" and include your registered account username and a description of your request.

• Right of Access: You have the right to request a copy of the personal data we hold about you. We will provide this information in a structured, readable format within 30 days of a valid request. We may ask you to verify your identity before releasing data.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. Where the correction relates to KYC-verified data, we may require you to submit updated documentation.
• Right to Erasure: Also known as the "right to be forgotten", this right allows you to request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected. Note that this right is subject to legal and regulatory retention obligations; we cannot erase data that we are required by law to retain.
• Right to Restrict Processing: In certain circumstances, you may request that we restrict the processing of your personal data — for example, while you contest its accuracy or while a complaint is under investigation. During a restriction, we retain the data but do not actively process it.
• Right to Data Portability: Where processing is based on your consent or on contract performance, you may request that we provide your personal data in a commonly used machine-readable format so that you can transfer it to another service if you choose.
• Right to Object: You have the right to object to processing carried out on the basis of legitimate interests, including profiling. You also have an unconditional right to object to processing for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based solely on your consent (such as marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before the withdrawal.

Data Security

Protecting your personal data from unauthorised access, loss, alteration, or disclosure is a top priority for 7bit. We implement a combination of technical and organisational security measures proportionate to the sensitivity of the data we hold and the risks associated with its processing.

8.1 Technical Safeguards

• SSL / TLS Encryption: All data transmitted between your device and 7bit's servers is encrypted using Transport Layer Security (TLS). This ensures that your login credentials, payment data, and personal information cannot be intercepted in transit.
• Encrypted Data Storage: Sensitive personal data — including KYC documents and financial records — is stored in encrypted form on secured servers. Access to these servers is restricted to authorised personnel only.
• Access Controls: 7bit employs role-based access controls (RBAC) to ensure that only staff members who genuinely need access to your personal data as part of their job function are able to view it.
• Continuous Monitoring: Our security systems monitor platform activity in real time for signs of intrusion, unusual access patterns, or data exfiltration attempts. Automated alerts and manual review processes are in place to respond to security incidents rapidly.

8.2 Organisational Safeguards

• Staff Training: All 7bit staff who handle personal data receive regular training on data protection obligations, secure data handling procedures, and how to recognise and respond to social engineering or phishing attempts.
• Data Processing Agreements: Every third-party service provider that processes personal data on our behalf is required to sign a formal data processing agreement committing them to security standards consistent with 7bit's own.
• Breach Response: In the event of a personal data breach that poses a risk to affected individuals, 7bit will notify affected players and the relevant authorities in accordance with applicable legal obligations, as promptly as circumstances allow.

Contact & Data Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 7bit handles your personal data, please reach out to us using the contact details below. We are committed to responding to all privacy-related enquiries promptly and transparently.

9.1 General Privacy Enquiries

For general questions about this Privacy Policy or about how your personal data is used on the 7bit platform, please contact our support team:

• Email: [email protected] — use the subject line "Privacy Enquiry" for fastest routing to the relevant team.
• WhatsApp: +880 1700 000000 — available 9am to 11pm BST (UTC+6), Monday to Sunday.
• Live Chat: Available 24/7 directly from the 7bit platform. Click the live chat icon on any page.

9.2 Privacy Rights Requests

To exercise any of the privacy rights described in Section 7 (access, rectification, erasure, restriction, portability, objection, or consent withdrawal), please email [email protected] with the subject line "Privacy Rights Request". Include your registered account username and a clear description of the right you wish to exercise. We will acknowledge your request within 5 business days and aim to resolve it within 30 calendar days.

9.3 Updates to This Privacy Policy

7bit reviews and updates this Privacy Policy periodically to reflect changes in our data practices, applicable law, or regulatory guidance. When material changes are made, we will notify registered players by email and/or by posting a notice on the platform at least 7 days before the updated policy takes effect. The effective date and version number at the top of this page will be updated accordingly. Continued use of the platform after the effective date of a revised Privacy Policy constitutes acceptance of the updated terms.